Shipping policy

Delivery Timelines

  • Ready Items  Delivered within 7–15 days.

  • Customized Items : Delivered within 4–6 weeks.

Deliveries are usually made between Monday and Saturday. Once your shipment is ready, you’ll receive an SMS notification, and in most cases, a call from our courier or logistics partner to confirm the delivery date and time.

Please note: As we work with third-party delivery partners, we cannot guarantee advance calls or specific delivery timing, though they usually try to coordinate with you.

Delivery Access & Responsibility

  • Our delivery team will bring your items to the building entrance or as close as physically possible.

  • For upper floors, please arrange your own manpower to carry large products upstairs, as delivery personnel are not equipped to do so.

  • For safety, many large items are packed in wooden crates. While this may feel bulky, it's essential for protecting your furniture during transit and multiple handling points.

Please arrange to open crates yourself or with help from a local carpenter, and inspect items upon delivery. Any damage or defect should be:

  • Mentioned on the delivery receipt (POD)

  • Reported to the delivery person immediately

  • Shared with our Customer Care team right away

Kindly note: Delivery personnel are not authorized or trained to unbox or assemble furniture.

Fit & Access Responsibility

Please review product dimensions on the website carefully to ensure that your furniture will fit through doorways, staircases, or elevators.
If a delivery is refused because it doesn’t fit, it will be considered the customer's responsibility, and additional delivery charges may apply.

Also, please provide accurate contact details and inform us in advance if you’re unavailable during the expected delivery period. If the address is found to be insecure (e.g., PO Box or shared address), we may cancel the delivery and will notify you accordingly.

Occasional Delays

While we aim to deliver within the promised time, unforeseen circumstances may cause occasional delays. We appreciate your patience in such cases.

Holding Cost / Delayed Delivery Charges

If your order is ready for dispatch but you're unable to receive it:

  • We offer a 2-week grace period to hold your item at no cost.

  • After 2 weeks, a Holding Cost of 5% per month (on total order value) will be charged.

  • An 18% GST is applicable on the Holding Cost.

  • Charges will be pro-rated if the hold period is less than a month.

  • This applies to full or partial orders held back on your request.

  • These charges must be cleared before dispatch from our warehouse.

We will notify you via email with a detailed breakdown of the charges.